I've always felt that neither Apple nor MS listened to users. MS because it was deaf and Apple because it was part of the Jobs mystique: the man/god/genius who was guided by himself alone. Now there are two problems facing Apple that Apple isn't facing up to: 1, Samsung has outdone it and 2, Jobs is dead. Now Apple is just a company, not a religion, and the other aspect of Jobs emerges: that of greedy control freak. Checked Apple's stock price lately?
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