reviews.cnet says: Too bad that concept isn't translated to reality...ALIENWARE DOESN'T CARE ABOUT YOU AFTER THE MACHINE IS PURCHASED...THEY ARE TWO BUSY MASS PRODUCING MACHINES FOR BEST BUY...The machine is build nicely inside with well hidden cables and a good water cooling solution, although the case is a shell of cheap flimsy plastic...see more

reviews.cnet says: The tech support representative I spoke with was relatively unhelpful and I had to send the computer back...I had previously had a custom built Alienware computer (I paid about $4200 for that system) which I used for almost five years with no problems at all so I was looking forward to this new computer which, in my opinion, looked great...They shipped the computer in a timely manner but it was dead on arrival...see more

msmvps says: System Updates include CableCARD and Blu-ray as options in the next month or so along with Alienware admitting their current Hanger18 has some issues...I’m happy to say that not only is Alienware aware of the current issues with the Hanger 18, but they already have plans to improve it in the very near future and take their systems somewhere very few PC companies have succeed...Overall, I went from being disappointed with Alienware’s re-entry into the market into being excited about it...This does seem strange - they don't actually seem to have addressed any of the issues you complained about, but suddenly you think it's good because they said "It's not a PC" and came up with some other marketing bullshit...see more

reviews.cnet says: The tech support representative I spoke with was relatively unhelpful and I had to send the computer back...I had previously had a custom built Alienware computer (I paid about $4200 for that system) which I used for almost five years with no problems at all so I was looking forward to this new computer which, in my opinion, looked great...They shipped the computer in a timely manner but it was dead on arrival...see more

reviews.cnet says: Too bad that concept isn't translated to reality...ALIENWARE DOESN'T CARE ABOUT YOU AFTER THE MACHINE IS PURCHASED...THEY ARE TWO BUSY MASS PRODUCING MACHINES FOR BEST BUY...The machine is build nicely inside with well hidden cables and a good water cooling solution, although the case is a shell of cheap flimsy plastic...see more